Industry: QSR, Restaurant

Number of Locations: 120

Revenue: $462M

Geographic Scope: Eastern USA

Challenge

A Burger King franchisee faced a 37% annual staff turnover, above the industry average. This high turnover disrupted operations, increased recruitment and training costs, and harmed productivity and customer service.

Solution

Over a 6-month project, PMG provided Strategic Planning, Human Capital Management, and Operating Management services.

Results

• Increased employee satisfaction by 18%
• Reduced turnover by 30%, achieving a 26% rate
• Retained $7.1M from lower turnover costs and increased productivity
• Returned Value: $7.1M
• ROI: 35x